Safety

• Conduct 80 ISAGO audits, improving safety while reducing redundant audits and ramp injuries and damage
• Launch a Global Safety Information Center by:
  • Expanding IATA’s incident data program to include IOSA, ISAGO and other data sources
  • Developing and distributing a Runway Safety Toolkit

Environment

• Achieve a reduction of at least 10 million tonnes of CO2 from operations and infrastructure
• 15 airlines participating in industry carbon offset program and travel agency sales captured through at least one GDS
• Secure the support of ICAO/GIACC for the IATA four-pillar strategy and opposition to environmental taxation

Simplifying the Business

• Fast Travel Program:
  • 10 airlines offer “bags ready-to-go” (2 shared environment locations)
  • 10 airlines offer self-boarding (1 with international passenger identity checks)
  • 10 airlines offer self-service bag recovery (2 shared environments)
  • 75 CUSS sites offering document scanning.
• Bar Coded Boarding Passes (BCBP):  60% airport passenger capability
• Baggage Improvement Program (BIP):  Complete diagnosis visits to 20 of the top 80 mishandling airports
• e-freight: expand to 5 new locations, 14 new airports and 3 more documents

Financial

• Achieve savings/cost avoidance of USD 1.5 billion in industry taxes, charges & fuel fees, including at least USD 1 billion in real reductions
• Achieve a 10% reduction in BSP and 15% reduction in CASS unit charges
• Launch four new initiatives to reduce airline costs and/or improve service