Managing ground operations effectively to ensure the provision of safe, reliable and cost effective handling services, is of paramount importance to the success of an airline. Never has this been more true than today, as the airline industry has become increasingly competitive and its passengers more sophisticated in their expectations.

This course will provide you with the wide range of skills and knowledge that a Station Manager must bring to the job, as his role, duties and responsibilities have greatly evolved through the years.

• Acquire the knowledge needed to control and effectively supervise an airline’s Station in a self-handled or outsourced environment
• Learn how to use Ground Handling and Service Level Agreements (SLAs) to suit your Station’s handling needs, reduce costs and provide quality service
• Prevent Fraud by being knowledgeable about the current methods that fraudsters use to dilute airline revenues
• Learn how to implement a Safety and Security Station Management System according to Industry standards and recommended practices
• Understand the importance of maintaining a safe and healthy occupational environment 
• Gain the skills needed to motivate staff and effectively monitor their performance

• Airlines
• Airport authorities
• Ground Handling companies and other service providers
• All ground operations professionals at supervisory level
• Everyone who wants to learn about the aspects of managing ground operations at the airport

• The importance of Operational and Occupational Health and Safety training
• Managing Risk and the components of Emergency Response Plans (ERPs)
• The use of SGHA contracts and Service Level Agreements
• Operational standards according to the IATA Airport Handling Manual (AHM)
• Implementing Security and Safety Management Systems
• Managing self-handled or outsourced services at a Station
• How IOSA and ISAGO can ensure optimum safety standards
• The latest trends in passenger/baggage handling and catering
• Staff motivation and effective performance monitoring
• The new aspects of fraud prevention

Note:

The course contents cover the many aspects of ground operations for which IATA has developed recommended industry standards and procedures, as detailed in the IATA Airport Handling Manual (AHM). Therefore, the AHM has been included in the study kit as it is an indispensible field publication that you will refer to throughout this course and in your day-to-day duties.

The price of the study kit includes:

• The Ground Operations Management course textbook
• Two exam attempts to obtain your IATA Certificate
• The IATA Airport Handling Manual CD-ROM (including the AHM toolbox*)
• The AHM Booklet (focusing on Safety Training and Awareness)

* Find out more about the Airport Handling Manual

The AHM and its booklet represent a value of $485 included in the price of this course!