Explore the challenging world of cargo customer service!
In a competitive and rapidly changing business environment, cargo operators and freight forwarders must ensure their customer service personnel is equipped with the best available knowledge and skills to boost their performance.

• Obtain a solid overview of the air cargo industry
• Understand the needs and expectations of cargo customers
• Find out which key industry positions support the cargo commercial and operational services
• Learn how to organize your work environment enabling you to provide a superior level of service
• Acquire the communication and selling skills required to achieve your business objectives
• Find out about the latest technology and communication trends applied in the cargo industry

• Entry level and experienced Cargo Customer Service staff, cargo operators and freight forwarders
• Field sales and operations personnel of cargo operators and freight forwarders
• All people who have an interest in cargo, whether working in cargo or planning to do so
• This course is a must for anybody starting a career in cargo.

• Introduction to the Air Cargo Industry
• Air Cargo Customer Service
• Air Cargo Customers
• Air Cargo Business Environment
• Professional Salesmanship
• Dealing with Complaints and Stress
• Cross-Cultural Awareness
• The Internet and Other Customer Service Tools
• Key Workers in the Air Cargo Industry